Packages
Choose the Right Path to Building a Service-Driven Organization
Every business, no matter its size, can create a culture where service excellence becomes second nature. At Service Culture Academy, we’ve designed flexible packages to help SMEs, large enterprises, and institutions transform their people and customer experience.
Whether you’re running a growing SME, managing a corporate team, or leading a national institution, the way your people serve defines how your customers stay. Explore our tailored packages below and discover how we can help you build loyalty, retain talent, and grow revenue through service culture.
Features / Benefits |
MSME Pack (₦500k) |
SME Pack (₦2m) |
Enterprise Pack (₦5m) |
Consulting Transformation (₦7M–₦10M, 3–6 months) |
|---|---|---|---|---|
|
Target Clients |
Small business (1 - 10 staff) |
Small businesses (20–50 staff) |
Corporates (100–300 staff) |
Large organizations / institutions needing CX overhaul |
|
Training Access |
3 core modules |
5 core modules (choose) |
Full suite (8–10 modules, blended) |
Customized training rollout (staff + leaders) |
|
Assessments & Audits |
1 Service Culture Survey |
1 Service Culture Survey |
Annual service culture audit & benchmark |
Comprehensive CX & culture diagnostic (mystery shopping, surveys, benchmarking) |
|
Live Sessions / Webinars |
N/A |
I post event webinar (4/year) |
Bi-monthly masterclasses (6/year) |
Executive coaching program (C-suite + management) |
|
Certification |
Service Culture Champion (2 staff) |
Service Culture Champion (20 staff) |
Staff + Manager certification pathways |
Staff + Leadership certifications (customized) |
|
Advisory / Consulting Support |
1 advisory call |
1 advisory call |
Dedicated consultant |
Full change management support + CX roadmap |
|
Impact Tracking |
— |
Staff / Customer KPIs |
Impact dashboard (customer & staff KPIs) |
Quarterly impact reviews (NPS, retention, revenue metrics) |
|
Community & Events |
— |
Access to digital course bundle |
Priority invites to roundtables & events |
1-year digital learning platform access post-project |
|
Outcome Promise |
Boost positive reviews and customer satisfaction scores |
Boost positive reviews and customer satisfaction scores |
Embed service culture into company DNA |
Transform customer & employee experience in 90–180 days |
Not sure where to start?
- SMEs: Begin with a foundation of service consistency.
- Enterprises: Scale a culture that aligns employees and customers.
- Institutions: Partner with us for a full-service culture transformation that delivers measurable ROI.