About Service Culture Academy
Service Is Infrastructure.
Who we are
Service Culture Academy helps organisations design disciplined service systems so customers stop repeating themselves and issues have an owner.
We are a transformation firm. Training is the people layer of the system. It is not the product.
What We Do
- Diagnose — Service Infrastructure Audit
- Fix — 90-Day Service Infrastructure Sprint
- Equip — Operating the Service System
The Service Infrastructure Framework™ still sits underneath: Structure, Culture, Systems, Growth. That is how we think. The three offers are what you buy.
Leadership
Service Culture Academy was founded by Priscilia Chika Amadi, a Service Infrastructure & Growth Strategist.
14+ years in fintech, telecom, healthcare, hospitality, and SMEs. She has run high-volume operations, not only taught classrooms.
Central belief: customers have rights; companies have the right to a clear process. Growth sits on infrastructure, not intention.