Three offers. One sequence.
The question is not how many training modules you buy. It is whether problems get owned and resolved.
HOW BUYING WORKS
- Discovery call
- Service Infrastructure Audit (paid diagnostic)
- 90-Day Sprint only if the audit says implement
- Operating the Service System only if people must learn the new rules
Engagement Pathways
We offer three levels of structured engagement:
Service Infrastructure Audit
Independent diagnostic. Repeat contacts, owners, recovery, automation vs human work.
Written 90-day roadmap.
Best starting point for every size of organisation.
→ Request a Service Infrastructure Audit
→ Request a Service Infrastructure Audit
90-Day Service Infrastructure Sprint.
Implementation: ownership, one customer record, recovery playbook, resolution metrics.
Scoped from the audit. Not an open retainer.
Scoped from the audit. Not an open retainer.
→ See the Sprint
Operating the Service System.
One programme. Four modules: foundations, recovery, internal teams, leaders.
Sold to the team that will run the system — not as 3/5/10 course packs.
→ See the team programme
- Workbook (optional, self-serve)
- Service Automation & Human Excellence Framework - Does not replace the Audit.
Not sure where to start?
Start with the Audit. Size of company does not change the first step.
Request a Service Infrastructure Audit.
Email: connect.us@servicecultureacademy.org
Email: connect.us@servicecultureacademy.org