WHY SERVICE CULTURE MATTERS
Great product is not enough.
If service is inconsistent:
Customers leave.
Teams blame each other.
Technology creates more confusion.
Growth slows.
Service must be structured. Measured. Managed.
WHY BUSINESSES WORK WITH US
13+ years in customer experience & growth
Cross-industry expertise (fintech, healthcare, hospitality, tech)
Clear, measurable transformation
AI and automation aligned to real service goals
We connect people, process, and technology.
Who We Are
Service Culture Academy is a service transformation firm.
We help organisations:
Fix service breakdowns
Align teams to customer outcomes
Integrate AI without losing human touch
Build systems that scale
Simple. Strategic. Sustainable.
Our Mission
To elevate service culture from an afterthought to a measurable engine of growth and credibility.
OUR APPROACH
We focus on five areas:
Culture & accountability
Customer journey clarity
AI & automation integration
Service metrics & governance
Continuous improvement discipline
Technology should strengthen service — not complicate it.
Led by Priscilia Chika Amadi
Priscilia is a service and growth strategist with over 13 years of cross-industry experience spanning fintech, telecom, healthcare, hospitality, and SMEs.
She advocates for disciplined service systems, ethical customer engagement, and leadership accountability.
Her work is guided by principles inspired by Japanese service philosophy — where excellence is systematic, not situational.
Service Oriented Community
Join leaders committed to raising service standards.
Get tools.
Get insight.
Build better systems.
Click this link to join our community today
TESTIMONIAL INTRO Real impact. Real change.
My name is Busayo Ogunbanwo and I was one of the privileged people to attend the last Service Oriented Professional Event and being on the course for long. Looking at my growth and improvement says it all. I have grown in various ways I can’t mention all, my professionalism toward things amaze me when I look back before Service Oriented Professional Courses. I can say for myself that I have really improved with my LinkedIn profile, experience, people management, customer experience & Orientation and so on. We do get assignments and follow up from our coach or instructor. This helps us build our confidence toward a whole lot of things. Well all I will say is that I am really glad and grateful for being part of those that benefit from the Service Oriented Professionals Course.
Being a part of the Service Oriented Professionals course was one of the highlights on my 2021/2022. My goal before taking the course was simply to improve my skills in handling clients/customers. However, the course covered much more! From personal branding, to emotional intelligence, goal setting/achieving, and much more! Having weekly tasks to practice what we had learnt gave me a more meaningful experience, and our instructors and accountability partners really aided my commitment and helped me get more value from the course. I can truly say it was a big stepping stone in my career, as I learned what service truly was, to my customers, colleagues, employers, society, and even myself! I learnt how to sell myself better, and it even got me to up my LinkedIn game! I love that each session was engaging and I got to network with several amazing people from different fields. The overall experience was genuinely impactful.
The service oriented professional course was a wow!!!! It was a day to learn and understand how the world revolves round everyday. A lot of facilitators were invited to guide and to teach us on how we can up-skill in our career, everyday life and ways to go around it. My own strike of the day was the LinkedIn optimization session where the facilitator taught us on how to update our page, connect, meet and engage with people professionally in various fields by rendering services. Alot was learnt during the course, and that has helped me meet, connect, build relationships with people by rendering services professionally. Thank you Priscilla for the opportunity and to all facilitators, kudos to you.
Service Culture Academy along with the founder delivered a wonderful road-to market strategy, with detailed research and focus groups conducted across 3 states in Nigeria, they were able to find blue oceans for us to explore while engaging our primary and secondary customers. The strategy developed was customer-centric and satisfactory. Now, the team is handling its implementation
Organized Customer Experience Training for over 100 members of staff and successfully delivered in an engaging manner that was impactful and adoptable by the trainees. The staff rated the training and its relevance 4.5. I rate the successful interpretation of the needs assessment shared as 100% satisfactory