Service Culture Academy transform your Team's service culture in lagos
At Service Culture Academy, we help Lagos businesses deliver world-class customer experiences that drive loyalty, growth, and long-term success.
👉 Book Your Free Lagos Consultation
Why Service Culture Matters in Lagos
In Lagos — Nigeria’s most competitive market — customers have endless choices. Businesses that thrive aren’t just selling products, they’re delivering experiences that stand out and stick.
We partner with organizations to:
- Equip teams with service excellence skills.
- Build systems that make service consistent.
- Strengthen customer loyalty and repeat business.
Why Lagos Businesses Work With Us
- Lagos is Nigeria’s business heartbeat – competition is intense, and customers have endless choices.
- Exceptional service is no longer optional; it’s a key competitive advantage.
- Service Culture Academy equips your teams to consistently deliver the kind of experiences that keeps Lagos customers coming back.
who we are at Service Culture Academy We're on a mission to transform how Lagos businesses deliver service, one organization at a time.
Our Story
Service Culture Academy was founded on a simple truth: great businesses are built on great service.
Based in Lagos, we exist to help organizations turn customer experience into their strongest competitive advantage. We’ve seen it firsthand — when service culture is right, customer loyalty grows, employees thrive, and businesses expand sustainably.
Our Mission
To make customer-centricity the standard, not the exception, for businesses in Lagos and across Africa.
Our Approach
We don’t just run workshops and leave. We take an end-to-end approach:
- Assess → Identify service culture gaps.
- Train → Build team skills tailored to your industry.
- Transform → Co-create systems and processes for long-term results.
- Support → Provide continuous follow-up to embed service culture deeply.
Our Founder
Priscilia Chika Amadi is a customer experience leader with more than 12 years of professional experience across telecommunications, fintech, healthcare, and hospitality.
Her vision is to equip African businesses — starting with Lagos — to create service cultures that inspire loyalty, empower teams, and drive growth.
Why Join the Movement?
Lagos is Africa’s business heartbeat. In such a fast-paced market, service excellence is no longer optional — it’s survival.
That’s why Service Culture Academy is more than a consulting firm; we’re a movement to transform how service is delivered in Africa.
Book a Free Lagos Consultation Today.
What we do We offer a range of services to help businesses create a positive customer experience
Service Oriented Community
Welcome to the Service Culture Community! We are a group of like-minded individuals who are passionate about providing exceptional service. Our community is made up of business owners, managers, employees and service professionals from all industries who believe that outstanding service is the key to success.
As a member of our community, you will have access to a wealth of resources to help you improve your service skills and stay up-to-date with the latest trends and best practices in the industry. From online forums and webinars to workshops and training programs, we offer a variety of tools and resources to help you enhance your service culture.
In addition to learning opportunities, our community also provides a platform for networking and collaboration. You’ll have the opportunity to connect with other service professionals and share your ideas, experiences and insights. You’ll also have access to exclusive events and meet ups where you can network and learn from other members of the community.
At the Service Culture Community, we believe that by working together, we can create a culture of service excellence that benefits everyone.
Join us today and start making a difference in your business and in the lives of humans who interact with you – Click this link to join our community today
Proof and Impact What our loyal customers and clients say about us
My name is Busayo Ogunbanwo and I was one of the privileged people to attend the last Service Oriented Professional Event and being on the course for long. Looking at my growth and improvement says it all. I have grown in various ways I can’t mention all, my professionalism toward things amaze me when I look back before Service Oriented Professional Courses. I can say for myself that I have really improved with my LinkedIn profile, experience, people management, customer experience & Orientation and so on. We do get assignments and follow up from our coach or instructor. This helps us build our confidence toward a whole lot of things. Well all I will say is that I am really glad and grateful for being part of those that benefit from the Service Oriented Professionals Course.
Being a part of the Service Oriented Professionals course was one of the highlights on my 2021/2022. My goal before taking the course was simply to improve my skills in handling clients/customers. However, the course covered much more! From personal branding, to emotional intelligence, goal setting/achieving, and much more! Having weekly tasks to practice what we had learnt gave me a more meaningful experience, and our instructors and accountability partners really aided my commitment and helped me get more value from the course. I can truly say it was a big stepping stone in my career, as I learned what service truly was, to my customers, colleagues, employers, society, and even myself! I learnt how to sell myself better, and it even got me to up my LinkedIn game! I love that each session was engaging and I got to network with several amazing people from different fields. The overall experience was genuinely impactful.
The service oriented professional course was a wow!!!! It was a day to learn and understand how the world revolves round everyday. A lot of facilitators were invited to guide and to teach us on how we can up-skill in our career, everyday life and ways to go around it. My own strike of the day was the LinkedIn optimization session where the facilitator taught us on how to update our page, connect, meet and engage with people professionally in various fields by rendering services. Alot was learnt during the course, and that has helped me meet, connect, build relationships with people by rendering services professionally. Thank you Priscilla for the opportunity and to all facilitators, kudos to you.