Assessments
Our assessments measure the strength of your service systems, culture, and performance — using structured tools to provide clear, unbiased insight into how service operates across your organisation.
Signature offering
Fintech · Global · In-person & virtual
The Executive Service Culture Audit™ for Fintechs
Our most comprehensive assessment — combining diagnostics from all three pillars into one structured engagement. Built specifically for Fintech companies who are serious about building service infrastructure that drives growth.
Phase 01 Culture & systems audit
Processes, staff, AI touchpoints & complaint patterns
Phase 02 Findings & service score
Gap analysis benchmarked against global Fintech standards
Phase 03 90-day roadmap session
Co-created transformation roadmap with leadership alignment
- Clear service score
- Key risk areas
- 90-day action roadmap
- Leadership alignment
- AI & automation review
Individual assessment tools
Pillar 01 Service performance & experience diagnostics
How customers experience your organisation externally.
- Service satisfaction surveys
- Service assessment for SMEs
- Service experience audit
- Internal service assessment
Pillar 02 Culture & internal alignment diagnostics
Whether your internal culture supports service excellence.
- Organisational service culture assessments
- Employee service satisfaction assessment
Pillar 03 Growth & success diagnostics
Whether your service system is driving sustainable growth.
- Income generation strategies assessment
- Service success audit
- Product success audit
frequently asked questions
What is a service culture audit?
A service culture audit is a structured evaluation of how service operates across your organisation — covering people, processes, technology, and culture. It identifies gaps between where your service is and where it needs to be to drive growth.
Is this only for Fintechs?
The Executive Service Culture Audit™ is specifically designed for Fintechs globally. However, Service Culture Academy works across industries — including healthcare, hospitality, telecom, and SMEs. Contact us to discuss your specific needs.
How long does the audit take?
The full three-phase engagement typically runs over 4–6 weeks, depending on the size and complexity of your organisation. The final roadmap session is delivered within that window.
Can this be done remotely?
Yes. The audit is available fully virtually for Fintech teams anywhere in the world. In-person delivery is available from Lagos, with travel arrangements for international engagements.
What do we receive at the end?
You receive a clear service score, a detailed findings report, and a co-created 90-day Service Infrastructure Transformation Roadmap — along with a leadership alignment session to ensure the plan is adopted across your organisation.
How do we get started?
Simply request a consultation via our contact page or email connect.us@servicecultureacademy.org. We will schedule a discovery call to understand your organisation's needs and recommend the right assessment for you.